Shipping policy

At BukuLuster, we are committed to delivering your Curling Iron, Hair Dryer, and Beauty Device orders with reliability and care. Please review our Logistics Policy below to understand how we process and ship your purchases.

Shipping Method

We offer a single, standardized shipping option: Standard Shipping. This method is available for all products in our store, including Curling Irons, Hair Dryers, and Beauty Devices. Standard Shipping ensures your items are packed securely and dispatched promptly.

Shipping Costs

All orders are subject to a shipping fee. There are no free shipping promotions or waivers available. The exact shipping cost will be calculated and displayed at checkout based on your delivery address and the total weight of your order. Please note that shipping fees are non-refundable.

Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email once your order has been shipped.

Delivery Time

Delivery times vary depending on your location. Standard Shipping generally takes 5-10 business days for domestic addresses and 10-20 business days for international destinations. Please note that these are estimates and not guaranteed, as delays may occur due to customs, weather, or carrier issues.

Order Tracking

Once your order is shipped, we will send a tracking number to the email address you provided. You can use this number to monitor your package’s progress via the carrier’s website. For any tracking inquiries, please contact us at [email protected].

Shipping Restrictions

We currently ship to most countries and regions. However, some remote areas or locations with specific customs regulations may not be eligible for delivery. If your address is not serviceable, we will notify you via email and provide a full refund for the order.

Lost or Damaged Items

If your package is lost in transit or arrives damaged, please reach out to our support team at [email protected] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund.

Returns and Exchanges

For information on returning or exchanging items, please refer to our Return Policy. Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

If you have any further questions about our shipping process, do not hesitate to email us at [email protected]. We are here to help.